Terms of Service

1. About Vybe

Vybe is a real-time nightlife intelligence platform operated by Cloudrift Technologies (Pty) Ltd. The Vybe app connects venue explorers, venue owners, artists, and promoters in South Africa's nightlife ecosystem. These Terms govern your use of all Vybe services including the mobile app, admin portal, and related web services.

2. Acceptance of Terms

By accessing or using Vybe, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them. If you are using Vybe on behalf of a business, you confirm you have authority to bind that business to these Terms.

3. Description of Service

Vybe provides the following services across four user roles:

• Explorers: Venue discovery, live crowd data, event browsing, ticket purchasing, and Vybe Score rewards
• Venue Owners: Venue management dashboard, event creation, ticket sales, crowd analytics, and live photo uploads
• Artists: Artist check-in at venues, fan notifications, event invite acceptance, and gig management
• Promoters: Campaign management, ticket sales, booking management, and performance tracking

4. User Accounts & Registration

To access most features of Vybe, you must create an account. You agree to:

• Provide accurate, complete, and current information during registration
• Verify your email address via the OTP sent to your registered email
• Maintain the security of your password and account credentials
• Notify us immediately of any unauthorised use of your account at support@cloudrifttech.co.za
• Accept responsibility for all activities that occur under your account
• Not create more than one account per person or role

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity without prior notice.

5. Venue Owner Terms

Venue Owners who subscribe to the Vybe platform agree to:

• Provide accurate venue information including address, capacity, and operating hours
• Only list venues that they are legally authorised to manage
• Accurately represent ticket capacity and not oversell events beyond the specified capacity
• Maintain subscription payments as agreed — starting at R599/month
• Not use the platform to deceive, mislead, or defraud users about venue or event details
• Upload only authentic, current photos of their venue
• Honour all tickets sold through the Vybe platform

6. Ticket Purchases

When purchasing tickets through Vybe:

• All ticket sales are subject to venue capacity limits enforced by the platform
• Tickets are subject to our Refund Policy — refunds of 50–80% apply depending on cancellation timing
• You are responsible for checking event details (date, time, venue, price) before purchasing
• Cloudrift Technologies acts as a platform intermediary and is not responsible for event quality, cancellations, or refunds by venue owners
• Free tickets are issued at no charge but do not guarantee specific seating or admission priority
• Ticket QR codes are unique and non-transferable — sharing your QR code may result in denied entry

7. Artist Event Invites

When a venue owner invites an artist to an event through Vybe:

• Artists will receive an in-app notification and FCM push notification of the invite
• Artists must explicitly accept the invite for their name to appear on the event listing
• Acceptance of an invite through Vybe does not constitute a legally binding performance contract — artists and venue owners must arrange separate contractual agreements for payment and performance terms
• Cloudrift Technologies is not liable for disputes arising between artists and venue owners

8. Prohibited Conduct

You agree not to:

• Use Vybe for any unlawful purpose or in violation of South African law
• Post false, misleading, or fraudulent information about venues, events, or artists
• Attempt to circumvent capacity limits or purchase more tickets than permitted
• Reverse engineer, decompile, or attempt to extract the source code of Vybe
• Use automated bots, scrapers, or scripts to interact with the platform
• Harass, threaten, or intimidate other Vybe users
• Upload inappropriate, offensive, illegal, or misleading content including venue photos
• Impersonate another person, venue, or entity
• Attempt to gain unauthorised access to other users' accounts or data
• Use Vybe to distribute spam, malware, or unsolicited communications

9. Intellectual Property

All content, features, and functionality of Vybe — including but not limited to the name "Vybe", the Cloudrift Technologies brand, app design, source code, graphics, and user interface — are the exclusive property of Cloudrift Technologies (Pty) Ltd and are protected by South African and international intellectual property laws.

By uploading venue photos, profile pictures, or other content to Vybe, you grant Cloudrift Technologies a non-exclusive, royalty-free licence to use, display, and distribute that content solely for the purpose of operating the Vybe platform.

10. Disclaimers & Limitation of Liability

Vybe provides crowd data, venue information, and event listings on a best-efforts basis. We do not guarantee the accuracy of real-time crowd levels. Cloudrift Technologies shall not be liable for:

• Loss or damage arising from reliance on crowd data or venue information
• Events cancelled, modified, or misrepresented by venue owners or promoters
• Any indirect, incidental, or consequential damages arising from use of the app
• Technical downtime, data loss, or service interruptions
• Disputes between users, venue owners, artists, or promoters

11. Subscription & Payments

Venue Owner subscriptions are billed monthly. We reserve the right to suspend or terminate access if payment is overdue by more than 7 days. Pricing changes will be communicated with 30 days written notice via email to the registered account email address.

12. Privacy

Your use of Vybe is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using Vybe, you consent to the collection and use of your information as described in our Privacy Policy.

13. Termination

We reserve the right to suspend or terminate your account at our sole discretion if you breach these Terms. You may terminate your account at any time through Settings → Delete Account in the Vybe app. Upon termination, your personal data will be handled as described in our Privacy Policy.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or related to these Terms or your use of Vybe shall be subject to the exclusive jurisdiction of the South African courts. You consent to the jurisdiction of the courts of Gauteng, South Africa.

15. Changes to Terms

We may update these Terms periodically to reflect changes in our services or legal requirements. We will notify you of material changes via email or in-app notification at least 14 days before the changes take effect. Continued use of Vybe after changes constitutes your acceptance of the updated Terms.

16. Contact Us

For any questions, concerns, or legal notices regarding these Terms, please contact: